Intersoft Systems, Inc. offers a variety of INTERAC training opportunities designed to accommodate you and your busy schedules. It is our experience that a user must be properly trained in order to take full advantage of the capabilities of the INTERAC software. We will work with you to determine the best type of training to meet your needs. Effective training helps us towards our goal of a long and productive relationship with our users.
Classroom Training at Intersoft:
Classroom training sessions are available year-round at the Intersoft Training facility in Beaverton, OR. Training sessions can be tailored specifically to meet your needs. It is our belief that hands-on classroom training is an effective method of instruction. It gets you away from the distractions of your office, providing you with an environment conducive to learning. This also has the advantage of allowing you to meet the Intersoft staff in person.
Training at Your Site:
We understand that although a traditional classroom setting is an excellent method of training, not everyone is able to travel and be away from their office. For these situations, Intersoft provides onsite training. An instructor will travel to your site and can tailor sessions to meet your specific needs.
Virtual Classroom Training:
Instructor-led training allows users to participate in sessions from the comfort of their own office. Utilizing GoToMeeting's virtual online meeting services, participants are able to see the instructors screen and interactively ask questions throughout the session. These sessions can be tailored to meet your scheduling needs.
Intersoft offers a series of training videos and the associated printable materials to licensed users, allowing training to be done anytime. These are accessible from the Intersoft Systems website with an approved login.
Being committed to providing top quality customer support, Intersoft offers a variety of support options to meet your needs. INTERAC support is included with the annual renewal and provides:
Licensed users are provided with toll-free telephone support. A user may call the Intersoft support team as needed to receive prompt and courteous assistance.
Call Support at (800) 547-6429
E-mail Support for INTERAC
Licensed users may submit a request for support via e-mail for prompt response from our technical support team.
Intersoft utilizes GoToMeeting web based solutions so our support personnel are able to connect directly to users computers, allowing them to illustrate solutions and diagnose problems quickly.
On-Site Support may be scheduled based on a per day charge plus coach airfare & lodging
Installation & Implementation Services:
Intersoft offers Installation services as a benefit to our users. Whether it is setting up and configuring a new HP Server purchased from us, or assisting in configuring a server you purchased through another vendor, Intersoft is committed to helping you get the most out of your computer hardware and software. Our customer support staff will work with your IT professionals to instruct them in proper installation and setup of INTERAC software, or one of our support staff can be dispatched to your location to facilitate installation and set up (travel & lodging expenses will apply).
Report Design Service:
The custom report writers in INTERAC are not only very powerful, but also easy to use. However, there are times when INTERAC users simply do not have the time or desire to design their own custom reports, and would prefer to have it done for them. Intersoft addresses this need with our report design service. One of our support professionals will work with you to determine your reporting needs, and custom design a report template for you which fills these needs. After an initial consultation to determine the scope of the project, our support professional can provide you with an estimate of the time involved and the total cost.